How can we help?

Something isn’t working?

Include these details to help us understand the problem:

• Your phone model and iOS or Android version.
• The Trilho version shown in the app’s settings.
• What you were doing and what happened.
• For a route problem: the origin, destination, date and time you searched for.
• For a card-reading problem: the type of card and the message you saw. Don’t send your card number.

Does a time or route look wrong?

Tell us the operator, line or station, and the date and time of the journey. A screenshot helps, but hide personal details and card numbers before sending it.

Timetables come from the operators and are shown as published, apart from the processing described on the sources page. Check the original through the official sources.

Card won’t read?

Trilho reads Navegante cards (Lisbon) on Android phones with NFC and on iPhone. iPads and phones without NFC can’t read cards.

• Hold the card to the back of your phone and keep it still for a few seconds.
• On Android, NFC must be on. If it’s off, Trilho shows a shortcut to the NFC settings.
• On iPhone, hold the card up when the system’s reading sheet appears. If it doesn’t appear, tap “Read card”.
• The chip keeps only its last 3 taps. Read the card after each trip to keep your tap history complete.
• The balance is the one from your last read. If you’ve topped up since, read the card again.

With an Andante card (Porto), Trilho detects the chip, but the operator protects the balance and trips. Check those in the official Anda app.

Need help with a ticket?

Trilho does not sell tickets or top up cards. For payments, refunds or validation problems, contact the operator or the service where you bought your ticket. The fares Trilho shows, including those in your card history, are estimates.

Data and privacy

You can manage optional usage statistics and delete local histories in settings. If your phone backs up, this data is included; after you delete it, the backup copy is replaced the next time your phone backs up. Answers to “Which stop was this?” are sent anonymously, so they can’t be deleted once sent. For personal data requests, use the same contact address.